Yes, we are certified with IATAN. We also hold a 1M general liability E&O insurance.

At Explore Blue Travel, we believe travel is more than just booking a trip; it’s about crafting experiences that truly resonate with you. Here’s why we’re different:

1. Personalized Care and Expertise
   We treat every trip as if it were our own. Whether it’s managing unexpected travel hiccups—like missed connections, misplaced passports, or last-minute changes—or tailoring your itinerary to include the perfect balance of adventure and relaxation, we’ve got you covered. We put ourselves in your shoes to ensure we anticipate your needs and guide you through every step of your journey.

2. Human Connection, Not Automation
   You’re not just a booking to us. Unlike online travel agencies or customer service reps reading from a script, we provide personalized, human-centric support. When life happens, you need someone who can genuinely empathize, think critically, and act swiftly—not a bot or someone reading a generic response.

3. Travelers Helping Travelers
   We don’t just plan travel; we live it. As avid explorers ourselves, we’ve walked through airport terminals, experienced local cultures, stayed in those hotels, and indulged in the adventures we recommend. This firsthand experience allows us to provide insights and tips you won’t get elsewhere.

4. Strong Vendor Relationships
   Our partnerships with trusted vendors mean you gain access to exclusive deals, perks, and upgrades that enhance your travel experience. Whether it’s securing a better room category, adding extra activities, or accommodating last-minute requests, our network works to your advantage.

5. A Focus on Experiences Over Transactions
   For us, it’s not just about making a sale; it’s about creating unforgettable memories. We prioritize your satisfaction and joy over everything else. From the moment you inquire to the day you return home, our focus is on curating a journey that exceeds your expectations.

We are available via email all times of the day and on weekends. Our phone hours are Monday – Friday 3 PM to 7 PM CST and Saturday 8 AM – 3 PM. We are responsive and can be reached at
hellotrvl@explorebluetrvl.com.

No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. Submitting the deposit serves as an act of agreement. We highly encourage everyone to protect your investment, each and every client is encouraged to purchase travel insurance.

We accept online payments. We accept American Express, Visa, Mastercard and Discover. 

You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel. You may also incur late fees and other applicable charges (refer to the Terms and Conditions).

You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change. Please use good judgment when selecting roommates.

If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.